Retail & Commercial Offices

Make safety business as usual. From shop floors to office estates, you need consistent, workable controls. We help you meet duties, reduce incidents and keep people and operations productive.

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How We Help

Multi-site properties and fast turnarounds demand practical compliance. Sites are busy, brand-led and constantly changing. We work with property and facilities teams to keep workplaces safe, coordinate fit-outs and maintain a clear audit trail that stands up to insurer and regulator review.

Our key services include:

  • Health and safety policies, safe systems of work and inspections.
  • Principal Designer (PD) services and CDM 2015 support, the Construction Design and Management Regulations that set roles and duties for safer design and build.
  • Building Surveying and Project Management with compliance oversight.
  • Fire risk management and action tracking.
  • Business Continuity Planning for service continuity.
  • Training for managers and site teams.
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Woman carrying shopping bags and looking at a store window.
Person testing an emergency exit door push bar with a green “Push to open during emergency only” sign.
Person wearing a high-visibility vest using a tablet device to record information during a building inspection.

Who We Work With

You won’t get generic advice from us. We work across retail and commercial offices, understand customer and workplace risks, and bring clarity where it counts. If your site isn’t listed below, we can still help.

  • High-street stores and out-of-town retail
  • Shopping centres and retail parks
  • Commercial offices and corporate headquarters
  • Serviced offices and coworking spaces
  • Business parks and mixed-use estates
  • Property and facilities management portfolios
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Person holding several colourful shopping bags in a retail centre.
Parent and child shopping in a supermarket aisle.
Team working in a bright open-plan office with large windows.
Modern office building with illuminated windows at night.

FAQs

Common Questions, Clear Answers

Short answers to the questions we hear most about Retail & Commercial Offices. For tailored advice, speak to our team.

Fire risk assessment, asbestos management where relevant, Legionella controls and DSE assessments, supported by routine inspections.

Ensure competent persons are appointed, precautions are in place and records kept. Higher-risk premises require robust safety information and oversight.

Yes. Cover fire evacuation, first aid arrangements, manual handling and workstation ergonomics, with refreshers as needed.

Use shared templates and a central register for actions, reviews and training. Many clients choose xCenta to standardise and evidence compliance.

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Consultancy Services

Expertise for Retail & Commercial Offices Challenges

From audits to project management, our consultancy services transform compliance challenges into practical, positive outcomes.

Asbestos Management

Identify, assess and control asbestos risks with expert surveys and plans.

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Building Surveying & PM

Plan and manage property projects with structured safety oversight.

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Business Continuity Planning (BCP)

Build a Business Continuity Plan to prepare for disruption and recovery.

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Person reviewing charts and green performance data at a desk surrounded by plants.

Environmental Management

Meet legal duties and improve sustainability with expert guidance.

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Firefighter in protective gear spraying water on flames.

Fire Risk Management

Assess and reduce fire risks with tailored strategies and audits.

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Health & Safety Risk Management

Meet legal duties with expert support across your workplace operations.

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HR Solutions

Stay compliant with expert HR advice, policies and documentation.

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Noise & HAVs

Protect workers from noise and vibration risks with expert assessments and controls.

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Principal Designer

Ensure health and safety is embedded at the design stage of your project.

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Latest case studies

Results You Can Rely On

Our case studies show how we’ve helped organisations across industries meet legal duties, overcome compliance challenges and create safer ways of working.

  • 2 min read

    Steetley Corner Group

    A diverse engineering group. We provide long-standing insurance, risk management and HR consultancy support to help them manage complex, evolving...

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  • The Scalpel building in London’s Square Mile, seen from upper level

    1 min read

    The Scalpel

    A landmark City of London skyscraper. We supported CDM compliance across 39 floors in a dense city centre environment, managing...

    Read case study

  • 3 min read

    Tower Bridge

    One of London’s most famous landmarks. We managed CDM advice and risk coordination during critical overnight maintenance closures to keep...

    Read case study
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Training Spotlight

Courses You May Be Interested in

We are a trusted provider of accredited and bespoke Health & Safety training. Our flexible training options include in-person and online eLearning courses for the Retail & Commercial Offices industry.

Group of people exiting a building through a door under a green emergency exit sign.

Fire Warden

Be ready to act when it matters. This course equips you with the skills and confidence to lead evacuations, spot hazards, and support fire safety at work.

  • Format: In-person & Live Online

  • Duration: ½ Day

  • Accredited by: PIB RM

Register your interestVisit course page
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Nothing has ever been too much trouble for Matt Todd and the team at PIB Risk Management. Their professionalism, flexibility, and dedication to helping our workforce succeed have been second to none.


Training Manager
Getjar (Masterson Holdings Group)

PIB have gone above and beyond. Their tailored support, from risk assessments to training, fits seamlessly into our operations. We are not just compliant but genuinely safer, with a strong culture of wellbeing.


Regional H&S Coordinator
Perrys Motor Sales

PIB have supported our training across the Southwest, adapting to our needs with practical advice and national reach. Matt has helped us navigate CITB schemes and funding while giving us full control of our plans.

Paul Newman
Contracts Manager
CJL Construction

PIB made our NVQ enrolments simple and well organised. Communication has been excellent, and our assessors have been great throughout. A big thank you to Matt for making the process smooth and stress free.

Beth Swainston​​​​
​Training Manager
​Esh Group

Working with PIB has been invaluable. Their NVQ and on-site training support has helped upskill our teams, improve competency, and build confidence. The trainers are knowledgeable, flexible, and aligned to real site needs.


Duffy Construction Ltd

PIB’s CDM eLearning has helped our leadership team deliver consistent health and safety education across staff and partners. I’d highly recommend them to support your business.


Head of Estate & Facilities
NHS Foundation Trust

Why choose us

Your Risk Journey Starts Here

Clients choose us for our sector expertise, hands-on support and clear, practical advice that helps them stay compliant and protect their people.

  • Clarity From Day One

    Receive expert advice early, so you can make confident, informed decisions.

  • Designed To Scale

    Our flexible support fits your organisation, whether you’re starting small or managing national operations.

  • Built For Your Journey

    We support you from initial assessments through to ongoing compliance and improvement.

  • Industry Specific Expertise

    Our consultants live and breathe your industry and provide practical, tailored solutions.

  • Backed By PIB Group

    Gain access to wider insurance, benefits and risk expertise through our group network.

  • Solutions That Guide You

    xCenta and CyberPrepare guide you through managing compliance and digital risk as your organisation grows.

The PIB Group Journey

Latest News & Insights

News You Can Act On

From regulation changes to risk reduction strategies, we share updates that help you protect people and projects.

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Your project could be our next success story

We’ve helped deliver safer, more compliant outcomes across iconic landmarks, public infrastructure, and complex construction schemes.

If you’re planning your next project, we’d love to help you get it right from the start. See our case studies to learn more.

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  • The Scalpel building in London’s Square Mile, seen from upper level
  • Redevelopment of Marble Arch House under scaffolding, London
    • The Scalpel building in London’s Square Mile, seen from upper level
    • Redevelopment of Marble Arch House under scaffolding, London
      • Redevelopment of Marble Arch House under scaffolding, London
      • Exterior of the Old Bailey court building under a clear blue sky
      • New residential block at Wornington Green regeneration project in North Kensington
      • Canada Water regeneration development with high-rise residential towers
        • Redevelopment of Marble Arch House under scaffolding, London
        • Exterior of the Old Bailey court building under a clear blue sky
        • New residential block at Wornington Green regeneration project in North Kensington
        • Canada Water regeneration development with high-rise residential towers