Leisure & Hospitality

Leisure and hospitality venues can be public facing and fast paced, with risks that vary by activity, occupancy and season. We help you keep people safe and operations running smoothly with practical controls, clear procedures and training. Whether you manage a boutique hotel or a national sporting centre, we adapt to your risk profile, occupancy patterns and staffing model.

Typical risk areas we help you manage:

• Health and safety management: Policies, risk assessments and safe systems of work that staff can apply day to day.
• Fire safety: Practical reviews across front-of-house, back-of-house and event spaces, with clear, prioritised actions.
• Security and counter-terrorism planning: Martyn’s Law awareness training and proportionate security risk assessments for venues with 200 capacity and above.
• Pool safety management: Compliance with HSG 179 covering pools, gyms, spas, saunas, steam rooms and hydrotherapy facilities, supported by full Pool Safety Operating Procedures (PSOPs) including Normal Operating Procedures (NOP) and Emergency Action Plans (EAP), plus practical templates.
• Food safety and hygiene: HACCP planning, food-handling controls and kitchen compliance checks.
• Construction and refurbishment safety: CDM 2015 competence reviews and coordination for safe fit-outs, refurbishments and maintenance works.
• Facilities and maintenance compliance: Support for planning and delivering maintenance, upgrades and new spaces safely and efficiently.
• Training and awareness: Accredited and bespoke courses for managers and frontline teams, delivered on-site, virtually or through eLearning.
• Specialist risk management: DSEAR reviews for fuel, gas and hazardous environments, ensuring proportionate controls are in place.

You won’t get generic advice from us. We work in leisure and hospitality every day, understand your challenges and bring clarity where it counts. If your venue isn’t listed below, we can still help.

• Hotels and serviced apartments
• Restaurants, cafés, bars and night-time venues
• Event and conference venues, theatres and cinemas
• Museums, galleries, visitor attractions and heritage sites
• Leisure centres, sports clubs and national sporting centres
• Gyms and fitness studios
• Pools, spas, saunas, steam rooms and hydrotherapy suites
• Holiday parks and resorts
• Stadiums and arenas
• Petrol and service stations (Dangerous Substances and Explosive Atmospheres Regulations – DSEAR)